Keywords
ITPOSMO
digital government
data governance
implementation strategy
How to Cite
Abstract
This study examines how a provincial office bridges the gap between a centrally designed national family information system and local implementation conditions, and identifies the gap dimension requiring the greatest implementation effort. A qualitative descriptive case study was conducted at the Provincial Office of BKKBN in Bengkulu, Indonesia, covering 2023–2025. Data comprised in-depth interviews with four key informants, limited observation, and official planning and performance documents. In total, 202 interview units were coded through content analysis using the seven ITPOSMO dimensions and design-reality-bridging tags. Information and management systems/structures account for 57.4% of coded evidence, indicating that the main challenge lies in data validation, coordination, operator turnover, server instability, and constrained operational resources rather than in the application itself. The single-province, single-unit case with four informants limits broader generalisation. The study provides an evidence-weighted diagnosis of where implementation effort should be prioritised in national digital-government systems. It applies the design-reality gap framework to a vertical central-government unit operating a national family data system, a setting rarely examined in prior research.
References
Abraham, R., Schneider, J., & vom Brocke, J. (2019). Data governance: A conceptual framework, structured review, and research agenda. International Journal of Information Management, 49, 424-438. https://doi.org/10.1016/j.ijinfomgt.2019.07.008
Almeida, V., Filgueiras, F., & Gaetani, F. (2020). Digital governance and the tragedy of the commons. IEEE Internet Computing, 24(4), 41-46. https://doi.org/10.1109/MIC.2020.2979639
Aminah, S., & Wardani, D. K. (2018). Readiness analysis of regional innovation implementation. Jurnal Bina Praja, 10(1), 13-26. https://doi.org/10.21787/jbp.10.2018.13-26
Arief, A., Wahab, I. H. A., & Sensuse, D. I. (2021). Model ITPOSMO untuk evaluasi e-government: Tinjauan studi kasus. Jurnal Ilmiah FIFO, 13(2), 106-116. https://doi.org/10.22441/fifo.2021.v13i2.001
Ashaye, O. R., & Irani, Z. (2019). The role of stakeholders in the effective use of e-government resources in public services. International Journal of Information Management, 49, 253-270. https://doi.org/10.1016/j.ijinfomgt.2019.05.016
Bhattacherjee, A. (2012). Social science research: Principles, methods, and practices. Global Text Project.
Choi, H., Park, M. J., Rho, J. J., & Zo, H. (2016). Rethinking the assessment of e-government implementation in developing countries from the perspective of the design-reality gap. Telecommunications Policy, 40(7), 644-660. https://doi.org/10.1016/j.telpol.2016.03.002
Choirunnisa, L., Hajar, T., Oktaviana, C., Ridlo, A. A., & Rohmah, E. I. (2023). Peran Sistem Pemerintah Berbasis Elektronik dalam meningkatkan aksesibilitas pelayanan publik di Indonesia. Sosio Yustisia, 3(1), 71-95. https://doi.org/10.15642/sosyus.v3i1.401
Gultom, F. G., & Khudri, T. M. Y. (2024). Evaluasi implementasi Sistem Aplikasi Keuangan Tingkat Instansi dengan metode design-reality gap. Owner: Riset dan Jurnal Akuntansi, 8(3), 2018-2027. https://doi.org/10.33395/owner.v8i3.2127
Gusman, D., & Kusuma, Y. Y. (2023). Gap analysis of e-government implementation in Indonesia. Jurnal Teknik Industri Terintegrasi, 6(1), 209-215. https://doi.org/10.31004/jutin.v6i1.13483
Heeks, R. (1999). Reinventing government in the information age. Routledge. https://doi.org/10.4324/9780203204962
Heeks, R. (2003). Most eGovernment-for-development projects fail: How can risks be reduced? Institute for Development Policy and Management, University of Manchester.
Janowski, T. (2015). Digital government evolution: From transformation to contextualization. Government Information Quarterly, 32(3), 221-236. https://doi.org/10.1016/j.giq.2015.07.001
Janssen, M., van der Voort, H., & Wahyudi, A. (2017). Factors influencing big data decision-making quality. Journal of Business Research, 70, 338-345. https://doi.org/10.1016/j.jbusres.2016.08.007
Khatri, V., & Brown, C. V. (2010). Designing data governance. Communications of the ACM, 53(1), 148-152. https://doi.org/10.1145/1629175.1629210
Mergel, I., Edelmann, N., & Haug, N. (2019). Defining digital transformation: Results from expert interviews. Government Information Quarterly, 36(4), 101385. https://doi.org/10.1016/j.giq.2019.06.002
Nur, T., & Wardani, R. (2022). Pelatihan Sistem Informasi Keluarga terhadap kemampuan dan kepatuhan bidan jejaring terhadap pencatatan dan pelaporan. Jurnal Kesehatan, 13, 65-70. https://doi.org/10.35730/jk.v13i0.795
Nuralifya, Z., Kasim, R., Aneta, Y., & Mozin, Y. (2025). Penerapan e-government melalui aplikasi Sistem Informasi Keluarga (SIGA) di BKKBN Provinsi Gorontalo. Jurnal Riset Rumpun Ilmu Sosial, Politik dan Humaniora, 4(1), 633-640. https://doi.org/10.55606/jurrish.v4i1.5161
Peraturan Presiden Nomor 39 Tahun 2019 tentang Satu Data Indonesia. (2019).
Peraturan Presiden Nomor 95 Tahun 2018 tentang Sistem Pemerintahan Berbasis Elektronik. (2018).
Puspitasari, D. A., & Kurniawan, T. (2023). Assessing the national complaint handling system in Indonesia using the design-reality gap model. International Journal of Electronic Governance, 15(2), 118-134. https://doi.org/10.1504/IJEG.2023.132329
Sun, L., Zhang, H., & Fang, C. (2021). Data security governance in the era of big data: Status, challenges, and prospects. Data Science and Management, 2, 41-44. https://doi.org/10.1016/j.dsm.2021.06.001
Yin, R. K. (2018). Case study research and applications: Design and methods (6th ed.). SAGE Publications.